omniServ reaches your audience across WhatsApp, RCS, SMS and Voice — and when one channel fails or goes unread, it automatically falls through to the next. A customer you would have lost on WhatsApp still gets the SMS, and if that fails, the call.
Most campaigns fire one channel and hope. omniServ treats your channels as a fallback ladder: it tries the best channel first, watches what actually happened, and moves to the next only for the contacts who need it. You reach more people, and you only pay for the steps you actually use.
Rich template messages with media and buttons, delivered through your WhatsApp Business account.
Branded, interactive messages on Android — with graceful fall-through to SMS when the handset has no RCS.
Universal reach. Every phone, every network. Billed per segment so long messages cost fairly.
Automated IVR calls for the contacts nothing else reached — the last rung that still gets through.
A background processor walks every contact through your channel sequence, evaluating the real delivery outcome at each step before deciding whether to move on.
Drag your channels into order — WhatsApp ➔ RCS ➔ SMS ➔ Voice — and set, per step, what counts as a failure and how long to wait for a read receipt.
Upload contacts with merge variables like {#name#} and
{#amount#}. The engine queues one job per contact and
freezes the audience at launch.
Each contact is sent on channel one. Delivered or read? Done. Failed, undelivered, or unread within your window? The engine triggers the next channel — and bills only for what was sent.
A real-time dashboard shows sent, delivered, failed and fallback counts per channel layer, with a running spend and per-contact activity feed.
A single channel leaves everyone it missed behind. A fallback ladder catches them on the next one — so the same contact list turns into far more delivered messages.
Illustrative figures — actual results depend on your audience, channels and message.
Built for a provider running many customers — with the billing, controls and audit trail that demands.
Per-customer, per-channel rates to four decimal places. Every send is debited atomically; a campaign pauses itself the moment funds run out and resumes on top-up.
Enable channels and app sections per customer. Revoke a channel and running campaigns stop using it on the next tick — no edits required.
Import CSV or Excel with automatic column mapping, variable detection, de-duplication and a tenant-wide suppression list.
See exactly how many contacts each fallback channel rescued — and what those rescues cost — so you know the ladder is earning its keep.
Every login, campaign launch and wallet movement is recorded, so you always have a clear history of what happened on your account and when.
Programmatic campaign control, plus signed webhooks for delivery, read, failure and fallback events pushed straight to your systems.
Everything you need to run campaigns across every channel, from one account — with live visibility and a wallet you stay in control of.
{#name#} merge variables per channelAlready have an account? Sign in and build your first omnichannel campaign. New here? Talk to our team — we'll get you set up.